Customer Services

Build a business social network and build a digital business platform

Baiwang service system
Customer Success Service

With customer success as the value goal, we are committed to covering multiple industries and regions and providing professional delivery services that are continuously optimized.

  • More Industries

    Gain insight into industry characteristics and business needs, and provide finance and taxation services for customers in finance, transportation, construction and installation, real estate, manufacturing, energy, retail and other industries.

  • More Regions

    The regional delivery system is laid out in an all-round way, covering all major provinces and core regions in China. We are committed to providing satisfactory, efficient, timely and closed-loop quality services to customers across the country.

  • Professional Services

    Based on the advanced implementation methodology, we rely on the strength and successful practice of the expert team and provide integrated services such as business research, blueprint planning and implementation training to meet the differentiated needs of customers.

  • Value Creation

    Based on in-depth understanding of the industry and years of accumulation, we take creating customer value as the mission and apply leading algorithms and artificial intelligence technology to provide integrated finance and taxation tools and end-to-end solutions covering the whole life cycle

  • Ecological Channel Operation

    Adhering to the strategic goal of integrating ecology and channel empowerment, we build a digital intelligent business platform to help ecological channel partners and users improve their products and business service capabilities, and cooperate with the upstream and downstream of the industrial chain to achieve integrated closed-loop management from marketing to delivery to service.

  • One-Stop Software Implementation Delivery Service
    Information Integration

    We match information products with scenarios for Baiwang series software, and support integrated joint commissioning

    Implementation Delivery

    Rapid and efficient agile delivery based on Baiwang series SaaS products

    Empower partners and users with operation abilities
    Platform customer strategic service

    Based on the platform enterprises with rich user groups in specific fields / industries, we integrate Baiwang services or products to do in-depth strategic cooperation and jointly serve and cultivate users.

    SMB Operation Services

    In the face of the policies of "Taxation Management Based on Data" and "Golden Tax Phrase Iv", Baiwang, based on the business, finance and taxation needs of small and medium-sized enterprises and rich experience in implementing finance and tax intelligence, provides corresponding mature and matching products and solutions, and promotes and helps partners and user enterprises to improve their marketing and service capabilities, so as to better coordinate and operate their upstream and downstream users.

After Sales Service

Baiwang after-sales service is the channel for customers to obtain Baiwang technical experts support. We have experienced technical support engineers and our service content covers Baiwang technical services, product use and solutions. The services methods include e-mail, IM and telephone throughout the year.

Standard Services
7*24 Hotline & Online Service
7*12 Problem solving Service
Remote Premium Service

Provide a remote customer assurance manager to serve you

Ensure the overall problem response SLA of the exclusive DingTalk group;
Provide rapid response and upgrade for emergency problems or events;
Give a technical consultation to the junior R &D manager once a year;
Free equipment on-board and off-board services outside the service hours once a quarter;
Analyze and provide after-sales service report according to the customer's business situation; (once a quarter)
System version upgrade service: unified upgrade with cloud services;
Local Premium Service

Provide a dedicated on-site operations manager

Ensure the overall problem response SLA of the exclusive DingTalk group;
Provide rapid response and upgrade for emergency problems or events, and organize emergency consultation for special problems;
Use the customer's internal work order system to handle problems according to customer demands;
On site or remote training once a year;
Technical manager consultation on difficult problems twice a year;
Conduct health validation once a quarter, and give validation results, optimize construction plans, and assist in the implementation;
Provide system version upgrade service: the exclusive operations manager cooperates with Party A and the project manager to carry out the iterative upgrade of the system to ensure the smooth technology and business upgrade;
BaiWang.com | Digital Business Platform